Mackenzie Rivera
About Mackenzie Rivera
Mackenzie Rivera is a Field Trainer at ZOOM+Care, specializing in instructional design and project management. She has a background in public health and has held various roles in the service and healthcare industries.
Current Role at ZOOM+Care
Mackenzie Rivera serves as a Field Trainer at ZOOM+Care, a position she has held since 2020. In this role, she specializes in instructional design and project management within the learning and development sector. Her responsibilities include developing training programs and enhancing educational initiatives aimed at improving leadership skills among peers. Rivera's work contributes to the overall effectiveness of training and development strategies at ZOOM+Care.
Previous Experience at Arby's Restaurant Group, Inc.
Prior to her current role, Mackenzie Rivera worked at Arby's Restaurant Group, Inc. as a Cashier from 2011 to 2014. During her three years in this position, she gained valuable customer service experience while working in Wenatchee, Washington. This early role helped her develop essential skills in communication and teamwork.
Experience at Microsoft
Mackenzie Rivera was employed at Microsoft as a Consumer Product Advisor for a period of eight months from 2016 to 2017. In this role, she provided support and guidance to consumers regarding Microsoft products. This experience furthered her expertise in customer engagement and product knowledge while she was based in Seattle, Washington.
Educational Background
Mackenzie Rivera earned her Bachelor of Arts (B.A.) degree from the University of Washington, where she studied Public Health with a minor in Gender, Women, and Sexuality Studies from 2013 to 2017. Prior to this, she completed her Associate of Arts and Sciences (A.A.S.) degree at Wenatchee Valley College, focusing on General Studies from 2011 to 2013. Her educational background provides a strong foundation for her work in health-related fields.
Additional Work Experience
In addition to her roles at ZOOM+Care and Microsoft, Mackenzie Rivera has held various positions that contributed to her professional development. She worked as a Sales Associate at Peek Kids from 2015 to 2016 and served as Assistant Membership Development at Chi Omega Fraternity for 11 months in 2014. These experiences have equipped her with diverse skills in sales, customer service, and organizational development.