Mark Diegel
About Mark Diegel
Mark Diegel serves as the Director of Retail Health at ZoomCare, a position he has held since 2021 in the Greater Seattle Area. With extensive experience in operations and management across various companies, he has a proven track record of improving performance and enhancing employee engagement.
Work at ZOOM+Care
Mark Diegel has served as the Director of Retail Health at ZOOM+Care since 2021. In this role, he focuses on enhancing retail health services in the Greater Seattle Area. His leadership aims to improve operational efficiency and customer service within the organization.
Previous Experience in Retail Management
Prior to his current role, Diegel worked at Katalyst Inc. as the Director of Operations from 2018 to 2019. He successfully improved district performance by revitalizing operations and enhancing workplace culture. His experience also includes significant roles at Starbucks Coffee Company, where he served as District Manager and Operations Manager in various locations, including Switzerland and Austria.
Leadership at T-Mobile
Mark Diegel held multiple positions at T-Mobile, including District Manager from 2010 to 2014 and Manager of Reward and Recognition, Sales & Care from 2014 to 2017. During his tenure, he revamped recognition tools, achieving over 99% accuracy in feedback, which positively impacted employee confidence and morale.
Educational Background
Diegel studied at the University of Arizona, where he earned a Bachelor of Arts in Communications and Business. This educational foundation supports his extensive career in retail management and operations.
Achievements in Retail Operations
Throughout his career, Mark Diegel has launched two international retail stores, generating $2 million in new annual revenue. He also implemented an expense reduction initiative that successfully reduced wages by 25% while maintaining high levels of customer service.