Shawn Farnum
About Shawn Farnum
Shawn Farnum is a Service Desk Technician Tier 2 at Zoot Enterprises in Bozeman, Montana, with a diverse background in design and technology. He co-founded DropTrip and has held various roles in design and support across multiple companies since 2005.
Current Role at Zoot Enterprises
Shawn Farnum currently serves as a Service Desk Technician Tier 2 in IT at Zoot Enterprises. He has held this position since 2017, accumulating over seven years of experience in providing technical support. His responsibilities include offering 24/7/365 support, ensuring immediate response and resolution to user inquiries. In this role, he has been involved in initial research and prioritization of new requests, contributing to the overall efficiency of the service desk operations.
Previous Experience at Zoot Enterprises
Prior to his current role, Shawn Farnum worked as a Creative Design Intern in Marketing at Zoot Enterprises from 2019 to 2020. During this three-month internship, he focused on creative design projects that contributed to the marketing efforts of the company. This experience allowed him to apply his graphic design skills in a professional setting.
Education and Expertise
Shawn Farnum has a diverse educational background. He achieved a Bachelor of Fine Arts in Graphic Design from Montana State University-Bozeman, studying from 2018 to 2021. He also completed a coding bootcamp at Montana Code School, where he focused on Full Stack Development and Front End Development, earning a certificate in 2016. Additionally, he has studied Information Technology/Web Development at FVCC and has an Associate of Arts degree from The Art Institutes, specializing in Audio Production/Multimedia.
Entrepreneurial Experience with DropTrip
Shawn Farnum co-founded DropTrip, a startup focused on user experience and interface design. He worked as a UI-Visual Designer and contributed to the company's development from 2013 to 2016. His role involved designing web and app interfaces, emphasizing user experience. The startup experience prompted his relocation to Bozeman in 2015 to work on DropTrip full-time.
Additional Work History
Shawn Farnum has held various positions prior to his current role, including Independent Contractor for CrossTx and IgniteFeedback, where he worked on design and WordPress projects. He also gained experience as a UI/UX/Web Developer at Murdoch's Ranch & Home Supply. His early career included roles in security and assembly at Grouse Mountain Lodge and Semitool, respectively, providing him with a well-rounded professional background.