Jordan Piccolo
About Jordan Piccolo
Jordan Piccolo serves as the Manager of Client Relations at Zumper, where he has worked since 2022. He previously held roles at Zumper and Nextiva, utilizing his expertise in Django and Salesforce to improve client success strategies.
Current Role at Zumper
Jordan Piccolo currently serves as the Manager of Client Relations at Zumper, a position held since 2022. In this role, he focuses on enhancing client satisfaction and retention through the implementation of best practices and feedback mechanisms. His work involves leading the client relations team to optimize workflows and improve overall client experiences.
Previous Experience at Zumper
Before his current position, Jordan worked at Zumper as a Senior Client Success Retention Specialist from 2019 to 2022. During his three years in this hybrid role, he contributed to client retention strategies and supported the overall success of client relationships, leveraging data-driven insights to inform his approach.
Experience at Nextiva
Jordan's professional background includes two years as an Account Executive at Nextiva from 2016 to 2018. Based in Scottsdale, Arizona, he was responsible for managing client accounts and driving sales initiatives, which provided him with valuable experience in client relations and account management.
Education and Expertise
Jordan studied at Arizona State University, where he earned a degree in Business Management from 2008 to 2012. His academic background laid the foundation for his career in client relations. He also utilized his expertise in Django to optimize workflows within his team, enhancing operational efficiency.
Data-Driven Client Success Strategies
In his roles, Jordan has leveraged Salesforce reporting to deliver data-driven insights aimed at improving client success strategies. This analytical approach has been integral in shaping effective client engagement and retention practices within the organizations he has worked for.