Karly Kilton
About Karly Kilton
Karly Kilton serves as the Manager of Agent Operations at Zumper, a position she has held since 2019. She has a background in retail and customer success, having worked at companies such as Nordstrom, New York & Company, and Chariot.
Current Role at Zumper
Karly Kilton serves as the Manager of Agent Operations at Zumper, a position she has held since 2019. In this role, she oversees the operations related to agents, ensuring efficiency and effectiveness in their processes. Her responsibilities include managing workflows, optimizing agent performance, and implementing strategies to enhance the overall operational framework.
Previous Experience at Chariot
Karly Kilton worked at Chariot in various capacities. She began as a Customer Success Manager from 2016 to 2017, where she focused on client satisfaction and support. Following this role, she transitioned to Field Operations Manager from 2017 to 2019, overseeing operational aspects and contributing to the company's growth in San Francisco, California.
Retail Management Experience at Nordstrom
Before her roles at Chariot, Karly Kilton gained valuable retail experience at Nordstrom. She served as a Retail Management Intern from 2009 to 2011, where she was involved in sales and various management tasks. This experience provided her with foundational skills in retail operations and customer service.
Education and Academic Background
Karly Kilton earned her Bachelor of Science degree from California State University, Long Beach. She attended the university from 2006 to 2011, completing her studies over five years. This academic background equipped her with essential knowledge and skills applicable to her professional career.
Early Career at New York & Company
Karly Kilton began her career as a Sales Associate at New York & Company, where she worked from 2007 to 2009. In this role, she developed her sales skills and gained experience in customer interaction, contributing to her understanding of retail dynamics.