Andrew Hearne
About Andrew Hearne
Andrew Hearne is a Client Support Analyst at Zurich Financial Services Australia, where he has worked since 2011. He has a background in IT support, with previous roles at Liverpool City Council and Cuscal, and aims to advance into a leadership position within an international IT department.
Work at Zurich Financial Services Australia
Andrew Hearne has been employed at Zurich Financial Services Australia as a Client Support Analyst - Desktop since 2011. His role involves providing technical support and assistance to clients, ensuring efficient operation of desktop systems. He has accumulated over 13 years of experience in this position, contributing to the company's commitment to customer service and technical excellence. His work is based in North Sydney.
Previous Experience at Cuscal and Liverpool City Council
Prior to his current role, Andrew worked at Cuscal as a Servicedesk Officer for a duration of six months in 2008. He also served at Liverpool City Council as Library PC Support from 2000 to 2007, where he provided technical assistance and support for library computer systems over a span of seven years. These positions helped him develop a strong foundation in IT support.
Education and Qualifications in IT
Andrew studied at TAFE from 2006 to 2011, where he achieved a Diploma of Networking (IT). His education provided him with essential skills and knowledge in information technology, which he applies in his current role. Additionally, he completed his Higher School Certificate at Condell Park High School, focusing on History, from 1986 to 1991.
Career Aspirations in IT Leadership
Andrew aims to advance into a leadership or managerial role within an international company's IT department. His career goals reflect a desire to grow professionally and take on greater responsibilities in the field of information technology.
Focus on Training and Mentoring in IT Support
Andrew has a strong focus on training and mentoring within the IT support field. He is dedicated to developing the skills of others in the industry, contributing to a culture of knowledge sharing and professional growth.