Bobo Peng
About Bobo Peng
Bobo Peng is a bilingual Case Manager at Zurich Financial Services Australia, with over nine years of customer service experience. He holds a Master's degree in Management and a Bachelor's degree in Banking, Business, and Finance from Monash University.
Work at Zurich Financial Services Australia
Bobo Peng has been employed as a Case Manager at Zurich Financial Services Australia since 2019. Located in North Sydney, New South Wales, he has accumulated five years of experience in this role. His responsibilities include managing cases and providing support to clients, ensuring effective communication and resolution of issues.
Work at ANZ
Bobo Peng has held the position of Case Manager at ANZ since 2017, contributing to the organization for seven years in Melbourne, Victoria. In addition to this role, he has also worked as a Personal Banker at ANZ since 2014, bringing a total of ten years of experience in the banking sector. His roles involve customer service, problem resolution, and team collaboration.
Education and Expertise
Bobo Peng studied at Monash University, where he earned a Master's degree in Management from 2008 to 2009. He also completed a Bachelor's degree in Banking, Business, and Finance from 2005 to 2007 at the same institution. His educational background supports his expertise in customer service and case management.
Background in Customer Service
With over nine years of customer service experience across various industries, Bobo Peng has developed strong skills in communication and problem-solving. His experience includes a role as Store Manager at Giordano in the United States from 2010 to 2014, where he supervised teams and managed store operations.
Bilingual Communication Skills
Bobo Peng is bilingual, fluent in both English and Chinese. His language skills enhance his ability to communicate effectively with a diverse clientele, allowing him to articulate complex concepts clearly and resolve issues efficiently.