Carmen Parian
About Carmen Parian
Carmen Parian is a First Response Claims Advisor specializing in motor claims at Zurich Financial Services Australia, where she has worked since 2019. She has a background in psychology and extensive experience in managing motor claims processes and customer service within the banking and financial sectors.
Current Role at Zurich Financial Services Australia
Carmen Parian currently serves as a First Response Claims Advisor in the Motor Claims department at Zurich Financial Services Australia. She has held this position since 2019, contributing to the management of motor claims processes. In her role, she communicates with various stakeholders, including claimants, brokers, and repairers, ensuring efficient handling of claims. Carmen's responsibilities include overseeing the end-to-end process of motor claims, demonstrating her expertise in organizing necessary assessments and repairs.
Previous Experience in Claims and Operations
Prior to her current role, Carmen worked at Zurich Financial Services Australia as a Claims Support Officer in the Marine Team from 2016 to 2019. Her career also includes significant experience at Calliden Group Pty Ltd, where she held multiple positions, including Operations Support Officer from 2010 to 2016 and Administration Assistant from 2009 to 2010. These roles allowed her to develop a comprehensive understanding of claims management and operational support within the insurance sector.
Background in Banking and Insurance
Carmen began her career in the insurance industry at China Bank Insurance Brokers, Inc., where she worked as a Staff Assistant/Claims Assistant from 1997 to 2005. This experience provided her with a solid foundation in claims processing and customer service. Additionally, her roles at Calliden Group Pty Ltd included working as an Accounts Officer, which further enhanced her skills in financial operations and customer interactions.
Educational Qualifications in Psychology
Carmen Parian studied at Far Eastern University, where she pursued a Bachelor of Science in Psychology from 1985 to 1987. This educational background contributes to her strong understanding of customer service dynamics and stakeholder communication, which are essential in her current role in claims management.
Skills in Customer Service and Attention to Detail
Carmen possesses a strong background in customer service, particularly within the banking and financial industries. Her current role as a First Response Claims Advisor requires keen attention to detail, which she consistently demonstrates in managing claims processes. This skill set is vital for ensuring accurate and efficient resolution of claims, contributing to overall customer satisfaction.