Claire Roberts, Cbci (She/Her)
About Claire Roberts, Cbci (She/Her)
Claire Roberts is an Operational Risk & Business Resilience Manager at Zurich Financial Services Australia, where she has worked since 2020. With extensive experience in claims management and business resilience, she has held various roles in the insurance industry since 1993.
Current Role at Zurich Financial Services Australia
Claire Roberts serves as the Operational Risk & Business Resilience Manager at Zurich Financial Services Australia. In this role, she has been responsible for enhancing the Business Resilience program across various sectors, including General Insurance, Life & Investments, and Shared Services. She collaborates with all areas of the business to ensure effective planning and response to business disruptions, aiming to minimize impacts on critical processes. Her tenure in this position began in 2020 and continues to the present.
Previous Experience in Claims Management
Prior to her current role, Claire Roberts held several positions at Zurich Financial Services Australia. She worked as the National Liability Claims Manager from 2018 to 2020, and before that, she was the Claims Investigation Unit Manager for Australia and New Zealand from 2016 to 2018. Her experience in claims management also includes a long tenure as the Technical Motor Claims Manager from 2001 to 2016. This extensive background in claims has contributed to her expertise in operational risk and business resilience.
Early Career at Churchill Insurance
Claire Roberts began her career at Churchill Insurance, where she worked for five years as a Senior Claims Officer from 1993 to 1998. She then progressed to the role of Assistant Team Leader for one year from 1999 to 2000. This early experience in the insurance sector laid the foundation for her subsequent roles in claims management and operational risk.
Professional Certification and Skills
Claire Roberts holds the certification of Certified Business Continuity Insurance professional. This qualification underscores her expertise in operational risk management and business continuity planning. She proactively identifies and reports on risks, providing support for remediation activities, which is essential in her current role at Zurich.