David Vicente
About David Vicente
David Vicente is a Customer Care Consultant at Zurich Financial Services Australia, where he has worked since 2021. He has a background in customer service and public speaking, and he actively empowers individuals through coaching and workshops.
Work at Zurich Financial Services Australia
David Vicente has been employed at Zurich Financial Services Australia as a Customer Care Consultant since 2021. He has accumulated three years of experience in this role, contributing to customer service operations in New South Wales, Australia. His responsibilities include addressing customer inquiries and providing support to enhance client satisfaction.
Previous Experience in Customer Service
Before joining Zurich, David worked at Datacom as a Senior Customer Service Representative from 2019 to 2021. His tenure lasted two years, during which he developed skills in customer engagement and service delivery. He briefly served as a Customer Service Representative at Datacom for three months in 2019. Additionally, he worked at Accor Plus as a Membership Sales Specialist for six months in 2018 to 2019, focusing on membership services in Parramatta, New South Wales.
Education and Qualifications
David Vicente studied at Macleay College, where he earned a Diploma in Advertising from 2015 to 2016. He also completed his Higher School Certificate (HSC) at Prairiewood High School, focusing on Mathematics from 2011 to 2014. His educational background supports his career in customer service and public speaking.
Public Speaking and Coaching Initiatives
David has been a formal member of Toastmasters since August 2015, where he has developed his public speaking skills. He empowers entrepreneurs and individuals lacking confidence through coaching and runs workshops on public speaking during weekends. He aspires to reach the international level of Toastmasters and has served as a last-minute MC at a wedding.
Community Engagement and Initiatives
David organized a charity event, showcasing his commitment to community involvement. He also started a running group on weekends, promoting physical fitness and social interaction among participants.