Denise Lyra
About Denise Lyra
Denise Lyra is a Digital Optimisation Manager at Zurich Financial Services Australia, with over 16 years of experience in the Information Technology field. She has held various roles in business analysis and project management across multiple industries, including telecommunications, finance, and government.
Work at Zurich Australia
Denise Lyra has been employed at Zurich Financial Services Australia since 2017. Initially serving as a Digital Business Analyst and Project Manager, she transitioned to the role of Digital Optimisation Manager in 2022. In her current position, she focuses on enhancing digital processes and optimizing business operations. Her tenure at Zurich has spanned over six years, during which she has contributed to various digital transformation initiatives.
Previous Employment History
Denise Lyra has a diverse work history in the Information Technology sector. She worked at Oi S.A as a Team Leader from 2003 to 2012, leading a team of Business Analysts and Project Managers. Prior to that, she held positions at Icatu Seguros as a Senior Systems Analyst and at Salmat as a Senior Business Analyst/Project Manager. Her early career included roles at Petrobras and Texaco, where she gained foundational experience in IT support and analysis.
Education and Expertise
Denise Lyra studied at Pontifícia Universidade Católica do Rio de Janeiro, where she earned a University Degree in Data Processing Technology from 1995 to 1999. She possesses over 16 years of experience in the Information Technology field, with expertise spanning various industries, including Digital, Telecommunications, Oil/Gas, Finance, Insurance, and Government. Her skills include Digital Transformation, Project Management, Business Analysis, and Process Design.
Achievements in Project Management
Denise Lyra has over five years of experience as a Project Manager, where she has overseen the planning, execution, and closing of IT projects. She has led teams focused on CRM solutions and cost management, demonstrating her capability in managing complex projects. Additionally, she has over eight years of experience as a Business Analyst, responsible for creating Business Cases, Functional and Technical Specifications, and Test Scenarios.
Recognition and Certifications
Denise Lyra is recognized as a WalkMe Expert, indicating her proficiency in digital adoption platforms. This recognition reflects her commitment to enhancing user experiences through effective digital solutions. Her expertise in digital transformation and process implementation has positioned her as a knowledgeable professional in her field.