Joel Yamon
About Joel Yamon
Joel Yamon is a Workplace Systems Engineer with over a decade of experience in critical incident management and deployment. He has worked for various companies, including Zurich Financial Services Australia, and possesses skills in vendor management, customer service, and troubleshooting technology.
Work at Zurich Australia
Currently, Joel Yamon serves as a Workplace Systems Engineer at Zurich Financial Services Australia. He has been in this role since 2016, accumulating over eight years of experience in Sydney, Australia. His responsibilities include troubleshooting and repairing Multi-Function Printers (MFP) and Audio Visual (AV) equipment. Additionally, he manages and administers print servers and active directory, ensuring efficient workplace operations.
Education and Expertise
Joel Yamon holds a Bachelor’s Degree in Computer Engineering from AMA University, where he studied from 1998 to 2002. His educational background provides a solid foundation for his technical skills. He specializes in troubleshooting and setting up various mobile devices, including Blackberry, iOS, and Android platforms. His expertise extends to vendor management and customer service, enhancing his ability to address client needs effectively.
Background in Technical Support
Joel Yamon has a diverse background in technical support roles. He began his career as a Technical Support Representative at TeleTech in 2004, where he worked for two months. He then served as a Technical Support Specialist at Advanced Contact Solutions, Inc. from 2007 to 2010 for three years. His experience in these positions has contributed to his strong skills in customer service and technical troubleshooting.
Experience in Systems Engineering
Before joining Zurich Financial Services Australia, Joel Yamon worked as a Systems Engineer at Keppel FELS Ltd from 2011 to 2015 in Singapore. He spent four years in this role, focusing on critical incident management and planning and deployment. Additionally, he worked as a Desktop Support Engineer at ITCAN Pte Ltd for one year from 2010 to 2011, further solidifying his expertise in systems engineering.