Joseph Morgan
About Joseph Morgan
Joseph Morgan serves as the Group Claims Team Manager at OnePath, Zurich Financial Services Australia, where he has worked since 2018. He has extensive experience in claims management and team development, having held various roles in the insurance and training sectors since 2007.
Work at Zurich Australia
Joseph Morgan has been employed at Zurich Financial Services Australia since 2018, serving as the Group Claims Team Manager for OnePath. In this role, he manages a claims operational team of 10-12 members, focusing on Group Salary Continuance (GSC) and Total and Permanent Disability (TPD) claims. His responsibilities include providing technical and behavioral support to team members, ensuring they meet service level, productivity, and quality targets. Morgan also plays a key role in establishing collaborative relationships with internal and external stakeholders, including Trustees, Advisers, and Employers.
Previous Experience in Claims Management
Before joining Zurich, Joseph Morgan held several positions in claims management. He worked at ANZ as a Senior Assessor in Group Claims from 2017 to 2018 and as a Retail Claims Assessor from 2016 to 2017. His experience also includes a role at Reinsurance Group of America, Incorporated as Claims Training and Development from 2014 to 2015. Additionally, he served as an Occupational Development Coordinator at Mirvac in 2013. These roles contributed to his expertise in managing complex claims matters and handling escalations and complaints.
Education and Expertise
Joseph Morgan studied at Coventry University from 2003 to 2005, where he completed a two-year program. His educational background has provided him with a strong foundation for his career in claims management and development. Morgan has also participated in Zurich's pilot Manager Excellence Programme, which focuses on developing leadership skills for managing blended teams in a digital environment.
Career Development and Training Roles
Throughout his career, Joseph Morgan has held various training and development roles. He worked at Centrica as a Senior Graduate Learning and Development Advisor from 2012 for 10 months and as a Graduate Learning and Development Advisor from 2008 to 2012. Additionally, he served as a Training Designer at Centrica for 7 months in 2007. His experience in these positions has equipped him with the skills to provide guidance and development to team members in his current role.
Professional Relationships and Stakeholder Engagement
In his current position at Zurich, Joseph Morgan is responsible for establishing and maintaining collaborative relationships with various stakeholders. This includes working closely with Trustees, Advisers, and Employers to ensure effective claims management. His role involves reviewing and advising on complex claims matters, which requires strong communication and problem-solving skills.