Mark Powl
About Mark Powl
Mark Powl serves as the Senior Manager of Live Well and Rewards at Zurich Financial Services Australia, where he has worked since 2021. He has a diverse background in financial services, having held various roles in product management and strategy across multiple organizations.
Work at Zurich Australia
Mark Powl has been serving as the Senior Manager for LiveWell and Rewards at Zurich Financial Services Australia since 2021. In this role, he focuses on enhancing customer experiences and developing strategies that align with the company's objectives. Prior to this position, he worked as the Strategy and Innovation Manager at Zurich from 2016 to 2021, where he contributed to the company's strategic initiatives and innovation efforts.
Education and Expertise
Mark Powl holds a Bachelor of Arts in Resource and Environment Management from Macquarie University, which he completed from 1996 to 1999. He also obtained a Diploma of Financial Services (Financial Planning) from the Australian Institute of Management in 2005. Additionally, he studied Life Insurance Underwriting at G and T Underwriting in 2008 and participated in the Digital Business Transformation Program at the Massachusetts Institute of Technology - Sloan School of Management.
Professional Background
Mark Powl has extensive experience in the financial services sector. He previously worked at ANZ in various roles, including National Manager for Consumer Credit Insurance and Business Manager in the Managing Directors Office for Insurance. He also held positions at MLC Limited as a Product Analyst and at CUNA Mutual Group as a Senior Product Analyst. His career has been marked by a focus on product development and customer experience across different organizations.
Achievements in Customer Experience
Throughout his career, Mark Powl has been recognized for his strong focus on delivering exceptional customer experiences. He employs hands-on approaches in strategy and product development, contributing to the overall customer proposition across the value chain. Colleagues describe him as interpretative and approachable, highlighting his proven skills in setting and implementing effective strategies.