Megan Boosey Fcx Ii
About Megan Boosey Fcx Ii
Megan Boosey is a Manager of Voice of the Customer & Adviser at Zurich Financial Services Australia, a position she has held since 2020. She has over six years of experience with the company in various roles, including Retention Consultant and Customer Service Team Leader.
Current Role at Zurich Australia
Megan Boosey currently holds the position of Manager Voice of the Customer & Adviser at Zurich Financial Services Australia. She has been in this role since 2020, contributing to the company's focus on enhancing customer experience and engagement. Her responsibilities include overseeing customer feedback initiatives and ensuring that the voice of the customer is integrated into business strategies.
Previous Experience at Zurich Australia
Megan Boosey has extensive experience at Zurich Financial Services Australia, having worked in various roles since 2011. She served as a Retention Consultant for six years until 2017, focusing on customer retention strategies. Following this, she worked as a Customer Service Team Leader from 2017 to 2019, where she managed customer service operations. From 2019 to 2020, she held the position of Customer Experience and Retention Analyst, analyzing customer data to improve retention efforts.
Career Progression
Megan Boosey's career at Zurich Financial Services Australia reflects a steady progression through roles with increasing responsibility. Starting as a Retention Consultant, she developed skills in customer engagement and retention. Her transition to Customer Service Team Leader allowed her to oversee a team, while her role as Customer Experience and Retention Analyst involved data analysis to inform strategic decisions. This trajectory culminated in her current managerial position.
Professional Background
Megan Boosey has built a professional background centered on customer service and experience management. Her work at Zurich Financial Services Australia has equipped her with a deep understanding of customer needs and retention strategies. This expertise is evident in her current role, where she leverages her experience to enhance customer satisfaction and loyalty.