Natasha Roberts
About Natasha Roberts
Natasha Roberts is a Manager of Capability and Standards at Zurich Financial Services Australia, a position she has held since 2020. With extensive experience in claims management and training across various financial institutions, she has worked in roles at ANZ, AMP, MetLife, and AXA.
Work at Zurich Australia
Natasha Roberts has been employed at Zurich Financial Services Australia since 2020, serving as the Manager of Capability and Standards. In this role, she focuses on enhancing operational standards and capabilities within the organization. Her tenure at Zurich has lasted for four years, and she is based in North Sydney, New South Wales.
Previous Experience at ANZ
Prior to her current position, Natasha held multiple roles at ANZ. She worked as the Retail Claims Team Manager from 2010 to 2015, overseeing claims processing and team management. After that, she served as the Technical Claims and Training Manager from 2015 to 2020, where she was responsible for technical claims and training initiatives.
Career at Zurich Insurance Company Ltd
Before her current role at Zurich Financial Services Australia, Natasha worked at Zurich Insurance Company Ltd as the Manager of the Onepath Technical and Training Team. She held this position for one year, from 2019 to 2020, in Sydney, Australia. Her responsibilities included managing technical training and support for the team.
Experience in Customer Service and Claims Management
Natasha's career began in customer service at AMP, where she worked from 1992 to 1997. She later transitioned into claims management, holding positions such as Senior Claims Assessor at AXA from 2005 to 2008 and Group Claims Team Leader at MetLife from 2008 to 2010. These roles contributed to her extensive experience in the insurance and claims sectors.