Selina Tran
About Selina Tran
Selina Tran is a Claims Assessor at Zurich Financial Services Australia, where she has worked since 2019. With a diverse background in customer service and operations management, she effectively manages a portfolio of Life claims and engages with stakeholders to ensure a positive claims experience.
Work at Zurich Australia
Selina Tran has been employed at Zurich Financial Services Australia since 2019, serving as a Claims Assessor. In this role, she independently manages a portfolio of Life claims, ensuring a smooth experience for all stakeholders involved in the claims process. She engages with various stakeholders to facilitate the claims process while applying policy terms and conditions effectively. Prior to her current position, she worked as a Claims Administrator at Zurich from 2018 to 2019.
Previous Employment Experience
Before joining Zurich, Selina held several positions in the retail and operations sectors. She worked as an Assistant Store Manager at OrotonGroup from 2017 to 2018 and as Operations Manager at Harris Farm Markets in 2015. Additionally, she has experience in the hospitality industry, having served as Branch Manager at Max Brenner International from 2012 to 2013 and as Retail Manager at Adriano Zumbo Patisserie from 2013 to 2014. Her career also includes roles at Inditex and APG & Co Pty Ltd.
Education and Expertise
Selina Tran completed her education at Canley Vale High School, where she achieved her Higher School Certificate from 2001 to 2006. Her educational background, combined with her extensive work experience, has equipped her with a strong foundation in customer service, operations, and people management, which supports her current role in the Life and Investments Claims team at Zurich.
Skills in Claims Management
In her role as Claims Assessor, Selina Tran applies her strong background in customer service and operations to manage Life claims effectively. She is skilled in engaging with stakeholders to facilitate the claims process, ensuring that all parties have a positive experience. Her ability to apply policy terms and conditions accurately contributes to her effectiveness in the claims management process.