Ashley Hickman, Pmp, Csm
About Ashley Hickman, Pmp, Csm
Ashley Hickman is a Manager of Customer Success at Zylo, where she leads the SaaS Consulting team to help customers maximize their software investments. She has a background in project management and education, with previous roles at Withum and Cvent, and holds multiple degrees in Italian and International Affairs.
Work at Zylo
Ashley Hickman has been serving as the Manager of Customer Success at Zylo since 2020. In this role, she leads the SaaS Consulting team, focusing on ensuring that customers derive value from their software investments. Her responsibilities include guiding organizations through the lifecycle and support of enterprise software solutions. Hickman's emphasis on outcomes is a key aspect of her management approach, aiming to enhance customer satisfaction and success.
Previous Experience at Withum
Prior to her current position, Ashley Hickman worked at Withum as a Senior Project Manager from 2015 to 2020. During her five-year tenure in the Washington D.C. Metro Area, she managed various projects, contributing to the firm's operational success. Her experience at Withum provided her with a strong foundation in project management and customer relations.
Career Background at Cvent and University of Virginia
Ashley Hickman began her career at Cvent as an Enterprise Associate, where she worked for nine months in 2014 and 2015. Following her time at Cvent, she served as an Italian Instructor at the University of Virginia from 2012 to 2014. These roles contributed to her diverse skill set, combining customer service with educational experience.
Education and Expertise
Ashley Hickman holds a Master of Arts (M.A.) in Italian from the University of Virginia, where she studied from 2012 to 2014. She also attended Middlebury College, completing a Summer Language School in Italian Language and Literature in 2010. Earlier, she earned a Bachelor of Arts (B.A.) in International Affairs and Italian from Florida State University from 2007 to 2011. Her educational background supports her expertise in customer success and enterprise software solutions.