Daniel L.
About Daniel L.
Daniel L. serves as the SaaS Services Manager at Zylo, where he has worked since 2024. He has a diverse background in sales and customer relations, with previous roles at Intercom, Tropic, and Corporate Traveler USA.
Work at Zylo
Daniel L. serves as the SaaS Services Manager at Zylo, a position he has held since 2024. He is based in Vista, California, United States. In this role, he focuses on managing SaaS inventory, licenses, and renewals, ensuring that customer interactions are humanized throughout the tech purchasing process.
Previous Employment History
Before joining Zylo, Daniel L. held several positions in sales and customer relations. He worked at Intercom as a Sales Development Representative (Outbound) from 2021 to 2022 and as a Small Business Relationship Manager from 2022 to 2023. He also served as a Commercial Executive at Tropic in 2023 and as a Virtual Sales Executive at Victory Lap in 2020. His experience includes roles at Elevate K-12 and Liberty Travel, where he developed skills in customer engagement and sales.
Education and Expertise
Daniel L. earned a Bachelor of Arts (B.A.) in Linguistics from The Ohio State University. His educational background in linguistics enhances his communication skills, particularly in customer-facing roles. He possesses expertise in managing SaaS inventory and licenses, which supports his current role in SaaS services management.
Background
Daniel L. has a diverse professional background that spans various industries, including technology and travel. He began his career in customer service as a Travel Consultant at Liberty Travel and later transitioned to corporate travel management. His experience in sales development and customer relationship management has equipped him with the skills necessary to excel in technology-focused roles.
Focus on Customer Interactions
Daniel L. emphasizes the importance of humanizing customer interactions in the tech purchasing process. His approach aims to create a more engaging and effective experience for customers, reflecting his commitment to enhancing customer satisfaction and loyalty in the SaaS industry.