Jordan Lane
About Jordan Lane
Jordan Lane is a Senior Customer Success Manager at Blueshift, with extensive experience in customer success and project management across various companies. He has held key roles at Epsilon, Bridg, Cheetah Digital, and Experian, and possesses a strong background in digital strategy and client relationship management.
Work at Blueshift
Jordan Lane currently serves as a Senior Customer Success Manager at Blueshift, a position held since 2021. In this role, he leverages patented AI technology to unify customer data across various channels. He focuses on enhancing customer experiences and driving client growth through effective digital strategy implementation. His responsibilities include managing enterprise-level client support teams and fostering relationships with C-Suite executives to ensure client success.
Previous Experience in Customer Success
Before joining Blueshift, Jordan Lane held several significant roles in customer success and project management. He worked as the Director of Customer Success at Bridg from 2018 to 2021, where he managed client relationships and support teams. Prior to that, he was a Senior Manager of Client Services and Customer Success at Cheetah Digital from 2016 to 2017. His earlier experience includes a managerial position at Epsilon and various roles at Experian, where he developed a strong foundation in client services and success management.
Education and Expertise
Jordan Lane holds a Master of Public Administration (MPA) from California State University-Dominguez Hills and a Bachelor of Arts in History and English from Loyola Marymount University. He also studied abroad at Trinity College Dublin, focusing on History and General Studies of Ireland. His educational background complements his extensive experience in digital strategy, project management, and marketing programs across various platforms.
Background in Marketing and Project Management
Jordan Lane has a robust background in building innovative marketing programs and managing projects across different marketing verticals. His experience spans multiple roles where he has been involved in extensive project management and digital strategy initiatives, particularly in online marketing and analytics. He has a proven track record of fostering relationships that drive client growth and success, making him a valuable asset in any customer success environment.
Board Membership and Leadership Contributions
In addition to his professional roles, Jordan Lane serves as a board member for an organization, where he contributes strategic insights and leadership to governance. His involvement at the board level reflects his commitment to organizational success and his ability to provide valuable perspectives based on his extensive experience in customer success and project management.