Lloyd Agyei
About Lloyd Agyei
Lloyd Agyei is a Product Support Specialist with extensive experience in technical support and troubleshooting across various platforms. He has worked for notable companies such as Vuture, Apple, and dotmailer, and holds a Bachelor's degree in Media Advertising from Coventry University.
Work at Blueshift
Lloyd Agyei has been employed at Blueshift as a Product Support Specialist since 2021. In this role, he focuses on providing assistance and solutions related to product functionalities. His responsibilities include troubleshooting issues and ensuring that clients can effectively utilize the company's products. Agyei's experience in technical support enhances his ability to address client inquiries and resolve problems efficiently.
Previous Experience at Vuture
Prior to his current position, Lloyd Agyei worked at Vuture as an Application Support Manager from 2017 to 2021. During his four years in this role, he was responsible for managing application support and ensuring that users received timely assistance. His work in London, United Kingdom, involved overseeing support operations and enhancing user experience with the company's applications.
Technical Background
Lloyd Agyei possesses strong knowledge of both Apple and Windows technologies, with a focus on troubleshooting software and computer hardware. His technical expertise is complemented by extensive experience in using incident logging systems. Agyei has demonstrated the ability to quickly adapt to new systems and infrastructures, which is essential in the fast-paced tech environment.
Education and Expertise
Lloyd Agyei studied at Coventry University, where he earned a Bachelor's degree in Media Advertising from 2008 to 2011. His educational background supports his expertise in breaking down complex technologies into easily understandable concepts for clients. Additionally, he has proficiency in email marketing and is familiar with CRM systems such as Salesforce and Microsoft Dynamics.
Career History at Apple and dotmailer
Lloyd Agyei began his career as a Technical Specialist at Apple, where he worked from 2012 to 2016. His role involved providing technical support and assistance to customers. Following this, he worked at dotmailer as a Software Support Technician for nine months in 2017, where he further developed his skills in software support and client interaction.