Alan Huang
About Alan Huang
Alan Huang is the CPaas/SaaS Product Technical Support Manager for the APAC region at Infobip, based in Shenzhen, with over a decade of experience in technical support and project management.
Current Position at Infobip
Alan Huang serves as the C PaaS/SaaS产品技术售后支持经理 for the APAC region at Infobip. Based in Shenzhen, his role involves managing technical support for cloud-based telecommunications products. He has been with Infobip since May 2018, focusing on delivering support solutions for global clients. His work encompasses overseeing client relations and ensuring seamless after-sales service for cloud communication platforms.
Previous Experience at Mott MacDonald Consulting HK Ltd.
Prior to his current role, Alan Huang worked at Mott MacDonald Consulting HK Ltd. in Hong Kong. He held the position of Senior IT Support Analyst/Team Lead from 2011 to 2018. During his seven years at the company, he was stationed at the AIA Kowloon Tower, where he led IT support initiatives, managed teams, and resolved complex technical issues.
Certifications in ITIL and PMP
Alan Huang holds certifications in ITIL and PMP, highlighting his expertise in IT service management and project management. These certifications reinforce his capability to manage IT projects efficiently and provide reliable technical support within structured frameworks.
Experience at Lenovo and Symphony
Alan Huang has also worked with Lenovo's technology services as a PMO Team Lead from 2009 to 2011. In this role, he spearheaded project management initiatives, coordinating tasks and managing team efforts in Beijing. Before Lenovo, he was an IT Analyst at Symphony from 2008 to 2009, where he gained invaluable experience in IT systems and support.
Specialization in Technical Support and Management
With over a decade of experience, Alan Huang specializes in technical support across IT systems, networking, and data backup solutions. His skill set includes extensive experience in global team project coordination and cross-team management within the APAC region. His expertise extends to A2P cloud telecommunication products, providing comprehensive technical solutions and support for global clients.