Alikaan şimşek
About Alikaan şimşek
Alikaan Şimşek is a Customer Success Executive at Infobip in Istanbul, Turkey, with a diverse background in sales, marketing, and engineering.
Current Role at Infobip
Alikaan Şimşek currently holds the position of Customer Success Executive at Infobip, located in Istanbul, Turkey. In his role, he works closely with customers to ensure their satisfaction, utilizing data-driven insights to provide actionable recommendations. His responsibilities include mentoring team members in the MENA region and specializing in customer feedback analysis to enhance funnel performance.
Previous Experience at Infobip
Prior to his current role, Alikaan Şimşek worked as an Account Executive at Infobip for six months in 2021, also based in Istanbul, Turkey. During this time, he honed his skills in account management and customer relations, setting a strong foundation for his subsequent role as Customer Success Executive.
Career at Insider.
From 2020 to 2021, Alikaan Şimşek served as a Strategic Account Manager at Insider., a position based in Istanbul, Turkey. Over the course of one year, he was responsible for managing key client accounts and developing strategies aimed at maximizing customer engagement and success.
Professional Background
Alikaan Şimşek has an extensive professional background that includes roles in various industries. He worked as a Sales Engineer at Elmak Kontrol Sistemleri from 2018 to 2020, and as a Foreign Trade Product Marketing Specialist at Vestel from 2017 to 2018. In addition, he co-founded E3A Defense LLC, serving as its Co-Founder in Doral, Miami FL, from 2015 to 2017.
Educational Background
Alikaan Şimşek holds a Bachelor's degree in Mechanical Engineering from Bilkent University, where he studied from 2010 to 2015. He also completed his high school education at Ankara Atatürk Anadolu Lisesi, studying Physical Sciences from 2006 to 2010.
Technical Expertise and Skills
Alikaan Şimşek has developed a marketing automation system integrating push notifications, email, SMS, and WhatsApp to improve customer engagement. He has expertise in conducting root-cause analysis using interaction data to generate insights that lead to product improvements. Additionally, he is experienced in creating reports and dashboards using BI tools and SQL.