André Luis Moscowski Da Cruz
About André Luis Moscowski Da Cruz
André Luis Moscowski Da Cruz is a CPaaS Registrations Engineer at Infobip in Curitiba, Paraná, Brasil, with a background in technical support and IT administration.
Current Position at Infobip
André Luis Moscowski Da Cruz currently works at Infobip as a CPaaS Registrations Engineer. Based in Curitiba, Paraná, Brasil, he is responsible for overseeing the registration processes for Communication Platform as a Service (CPaaS) offerings. This role requires a deep understanding of both technical and administrative aspects, enabling seamless integration and operation of CPaaS solutions for clients.
Previous Roles at Infobip
Before his current role, André served as a Technical Account Administrator at Infobip for five months in 2022. Prior to that, he worked as a Technical Account Associate from 2021 to 2022. These roles required close collaboration with clients to ensure the successful deployment and ongoing support of Infobip’s communication technologies, highlighting his aptitude for technical support and client relationship management.
Experience at HCL Technologies
From 2019 to 2021, André worked at HCL Technologies as a Bilingual Service Desk Analyst. In this role, he provided technical support in multiple languages, ensuring efficient resolution of IT issues for a diverse client base. His bilingual capabilities were crucial in delivering effective service and maintaining high levels of customer satisfaction.
Technical Support Internships
André gained valuable early career experience through various internships in technical support roles. From 2017 to 2019, he interned at Intertechne as Suporte Técnico/ Help Desk TI. Prior to that, he worked at IMAP - Instituto Municipal de Administração Pública as Assessoria de TI/ Suporte Técnico from 2016 to 2017. These positions involved providing IT support, troubleshooting technical issues, and ensuring the smooth operation of IT systems.
Educational Background
André holds a Tecnólogo degree in Gestão da Tecnologia da Informação from Centro Universitário Santa Cruz de Curitiba, completed between 2017 and 2019. He also earned a Técnico degree in Eletromecânica from Centro Estadual de Educação Profissional de Curitiba - CEEP, where he studied from 2013 to 2016. Additionally, he completed an Especialização MBE in Engenharia da Computação at Centro Universitário Internacional UNINTER from 2021 to 2022. His education has provided him with a strong foundation in both IT management and technical skills.