Angie Paola Baca
About Angie Paola Baca
Angie Paola Baca is the BPO Account Executive North Latam at Infobip in Bogotá, Colombia, with over 7 years of experience in commercial areas focusing on customer success and digital transformation.
Current Role as BPO Account Executive North Latam
Angie Paola Baca currently serves as a BPO Account Executive North Latam at Infobip, based in Bogotá, Distrito Capital, Colombia. In her role, she is responsible for managing business process outsourcing operations, crafting strategies, and executing plans to achieve key deliverables for her customers. She actively promotes a customer-centric culture within her team, ensuring meaningful connections with clients and acting as a trusted advisor.
Professional Experience in Customer Success
From 2019 to 2021, Angie Paola Baca worked as a Customer Success Manager at Infobip. During her tenure, she focused on enhancing customer satisfaction and ensuring clients derived meaningful value from Infobip's services. She implemented action plans aimed at customer retention and success, reflecting her commitment to a customer-centric approach.
Account Management Expertise
Angie Paola Baca accumulated four years of experience as an Account Manager at Infobip from 2017 to 2021. In this role, she set and achieved ambitious sales targets and was instrumental in developing strategic plans to drive customer satisfaction. Her responsibilities included maintaining strong client relationships and ensuring the successful delivery of services.
Background in Sales and Commerce
Prior to her roles at Infobip, Angie held multiple positions in sales and commerce. She worked as a Route Sales Representative at Teleperformance Colombia in 2017 and as an International Commerce Specialist at Body Health Technologies the same year. Earlier, she served as a Commercial Specialist at Banco Davivienda from 2015 to 2016 and as a Sales Representative at Convergys from 2013 to 2014. These roles helped her develop a robust foundation in client management and commercial activities.
Educational Background in Business and Marketing
Angie Paola Baca studied Business, Management, Marketing, and Related Support Services at Universidad Santo Tomás Colombia. She earned the credential of International Business Professional after dedicating six years, from 2011 to 2017, to her studies. This education has equipped her with the analytical skills and business acumen necessary for her professional roles.