Armin Brutus
About Armin Brutus
Armin Brutus is a CPaaS Registrations Engineer at Infobip in Sarajevo, with over a decade of experience in telecommunications and customer support.
Current Role as CPaaS Registrations Engineer
Armin Brutus currently holds the position of CPaaS Registrations Engineer at Infobip, located in Sarajevo, Federation of Bosnia and Herzegovina. In this role, he is responsible for managing and facilitating the registration of Communication Platform as a Service (CPaaS) functionalities. His work involves ensuring seamless integration and compliance with regulatory standards and contributing to the efficiency and reliability of Infobip's CPaaS offerings.
Previous Experience at Infobip
Before his current role, Armin Brutus gained valuable experience within Infobip in various capacities. He served as CPaaS Registrations Junior Engineer from 2022 to 2023, where he spent 2 months learning and developing foundational skills in CPaaS systems. Prior to that, he held the role of Technical Account Associate for one year, from 2021 to 2022. His responsibilities included managing client accounts, providing technical support, and ensuring customer satisfaction.
Leadership Role at Telemach BH
Armin Brutus spent 7 years working at Telemach BH, where he was the Coordinator of Cable TV technicians. This leadership role underscored his ability to manage teams and oversee technical operations. His contributions included coordinating technician activities, optimizing service delivery, and maintaining high standards of cable TV services across Sarajevo, Federation of Bosnia and Herzegovina.
Transition from Customer Support to Technical Roles
Armin Brutus's career showcases a significant transition from customer support roles to more technical and specialized positions. He worked as a Customer Support Specialist at AgentLocator for two years before moving to Infobip. His versatile skill set spans customer-facing responsibilities and technical problem-solving, reflecting his adaptability and continuous professional development.
Decade of Experience in Telecommunications
With over a decade of experience in the telecommunications and customer support industry, Armin Brutus has developed extensive knowledge and skills. Starting his career in 2011, he has consistently progressed through varying levels of responsibility, accumulating expertise in both technical and support roles. His broad experience equips him with a comprehensive understanding of the industry's demands and challenges.