Pradeep Rajan
About Pradeep Rajan
Pradeep Rajan is a Site Reliability Engineer at Kaleyra in Bengaluru, India, with extensive experience in open source telecommunication applications. He has a background in technical support and DevOps, specializing in VoIP technology and Linux operating systems.
Work at Kaleyra
Pradeep Rajan has been employed at Kaleyra since 2020 as a Site Reliability Engineer. His role involves ensuring the reliability and performance of systems within the organization. Prior to this position, he worked as a DevOps Engineer at Kaleyra for six months in 2019. During his time at Kaleyra, he has contributed to the installation and configuration of GSM and FXO/FXS gateways, as well as implementing and maintaining VoIP technology and SIP phones.
Education and Expertise
Pradeep Rajan earned a Bachelor of Technology (B.Tech.) in Information Technology from KTVR Knowledge Park for Engineering and Technology, completing his studies from 2008 to 2012. He possesses extensive expertise in open-source telecommunication applications, including Asterisk, ViciDial, and FreePBX. His technical skills include installing and supporting Linux operating systems, specifically Ubuntu and CentOS, and he has experience with SIP/E1 trunking and voice logger systems.
Background
Before joining Kaleyra, Pradeep worked at ITECS Communications Private Limited as a Technical Support Engineer from 2015 to 2019. In this role, he provided both online and onsite installation, configuration, and maintenance for Asterisk-based solutions. He coordinated between different departments to ensure project completion and delivered support, demos, and application training for customers, both domestically and internationally.
Technical Skills and Responsibilities
Pradeep Rajan has a strong background in handling installation and configuration tasks related to telecommunication systems. He has experience in providing technical support and has utilized CRM systems for tracking customer issues and follow-ups. His responsibilities have included delivering application training and ensuring the proper functioning of VoIP technology and SIP phones, demonstrating his capability in managing complex technical environments.