Kaleyra
Kaleyra provides a cloud-based communication platform offering SMS, voice, WhatsApp, push notifications, email, and video services, supporting over 190 countries with a 99.99% API uptime.
Company Overview
Kaleyra provides a cloud-based communication platform for businesses, enabling seamless and integrated communication. Operating in over 190 countries, Kaleyra supports a vast array of channels including SMS, voice, WhatsApp, push notifications, email, and video communications. The company boasts a 99.99% API uptime, ensuring reliable service delivery worldwide.
Services
Kaleyra offers a comprehensive suite of services to cater to various communication needs. These include traditional channels like SMS and voice, as well as emerging platforms such as WhatsApp and video communications. In addition, Kaleyra supports rich communication services (RCS) and multimedia messaging services (MMS). The company's tools encompass a contact center, flow builder, conversations, numbers, lookup, premium SMS, AI-powered chatbots, and verification services. Kaleyra also facilitates campaign management and direct carrier billing.
APIs and Integrations
Kaleyra's APIs enable seamless integration with various platforms, including Oracle, Salesforce, and Zoho. This allows businesses to enhance their existing systems with Kaleyra’s communication capabilities. The APIs support a range of functionalities, from basic messaging to complex campaign management, providing flexibility and scalability for different business needs.
Acquisition by Tata Communications
In 2023, Kaleyra was acquired by Tata Communications. This acquisition reinforces Kaleyra's strength in the cloud-based communication sector and is expected to expand its reach and capabilities further. As part of Tata Communications, Kaleyra is poised to continue its growth and innovation in providing communication solutions to businesses globally.
Global Operations and Market Impact
Kaleyra operates in over 190 countries, managing a substantial volume of communications globally. In 2022 alone, the company handled 51.5 billion messages and 8.1 billion voice calls. This extensive operation demonstrates Kaleyra's capability to handle large-scale communication needs while maintaining high reliability and service quality.