Satnam Singh Dharwal
About Satnam Singh Dharwal
Satnam Singh Dharwal is a Manager at Kaleyra in Delhi, India, with over 12 years of experience in customer engagement solutions. He has previously held positions at Tech Mahindra, Nokia, and Infobip, and holds a B.Tech in Electronics & Communication Engineering from Punjab Technical University.
Work at Kaleyra
Satnam Singh Dharwal has been employed at Kaleyra as a Manager since 2023. He is based in Delhi, India, and has been in this role for one year. His responsibilities include overseeing customer engagement strategies and ensuring effective communication through various channels.
Previous Experience
Prior to joining Kaleyra, Satnam Singh Dharwal worked at Infobip as an Enterprise Presales Engineer from 2021 to 2023 in Noida, Uttar Pradesh, India. He also held the position of Solutions Specialist at Nokia from 2014 to 2021, where he focused on customer engagement solutions. Earlier in his career, he served as a Business Development Manager at Tech Mahindra from 2012 to 2014.
Education and Expertise
Satnam Singh Dharwal completed his B.Tech in Electronics & Communication Engineering at Punjab Technical University, Jalandhar, from 2007 to 2011. He also achieved high school education at DAV Public School, Pushpanjali Enclave, Delhi, from 2001 to 2007. His expertise lies in journey building and campaign management, with a focus on enhancing customer interactions through timely communications across preferred channels.
Skills and Specializations
Satnam Singh Dharwal possesses over 12 years of experience in the industry, specializing in customer engagement solutions. He is skilled in leveraging various communication channels, including WhatsApp, SMS, Email, voice, and chatbots, to improve customer interactions. He develops tailored strategies and implements innovative solutions to meet client expectations.