Shankar Lal
About Shankar Lal
Shankar Lal is a Technical Support Engineer with over five years of experience in the field. He has previously worked at Sendmygift and HealthifyMe, and he holds a degree in Computer Engineering from PPG Institute of Technology.
Work at Kaleyra
Shankar Lal has been employed at Kaleyra as a Technical Support Engineer since 2019. He has accumulated five years of experience in this role, contributing to the company's technical support operations in Bangalore, Karnataka, India. His responsibilities include providing assistance to clients, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving.
Previous Experience in Customer Support
Before joining Kaleyra, Shankar Lal worked as a Customer Support Specialist at Sendmygift from 2015 to 2017. During his two-year tenure in Bangalore, he was responsible for addressing customer inquiries and resolving issues related to the company's services. Following this role, he served as a Technical Support Engineer at HealthifyMe for one year, from 2018 to 2019, where he further developed his technical support skills in Bengaluru.
Education and Expertise
Shankar Lal studied at PPG Institute of Technology from 2011 to 2015, where he earned a degree in Computer Engineering. Additionally, he completed his secondary education under the Kerala State Board, focusing on Computer Science. This educational background has equipped him with the technical knowledge and skills necessary for his roles in technical support.
Background
Shankar Lal has a background in technical support and customer service, with experience spanning several years in the industry. His career began in 2015, and he has since worked with multiple organizations, enhancing his expertise in troubleshooting and customer interaction. His work experience in Bangalore and Bengaluru has contributed to his understanding of the technical support landscape.