Shiny Dsouza
About Shiny Dsouza
Shiny Dsouza is a Senior Customer Success professional with extensive experience in the Telecom and Cloud Communications sectors. She has worked at Kaleyra since 2019 and previously held a position at Vodafone for six years, and she holds a Bachelor of Business Management from Mangalore University.
Work at Kaleyra
Shiny Dsouza has been employed at Kaleyra since 2019, serving as a Senior Customer Success professional. In this role, she focuses on enhancing customer satisfaction and retention through effective communication and support strategies. Her experience in the Telecom and Cloud Communications sectors contributes to her ability to implement successful customer success initiatives. Based in Bangalore, she collaborates with various teams to ensure that customer needs are met and exceeded.
Previous Experience at Vodafone
Before joining Kaleyra, Shiny Dsouza worked at Vodafone as a Senior Executive from 2013 to 2019. During her six years in this role, she was based in Bangalore and gained valuable experience in customer service and support. Her tenure at Vodafone helped her develop skills that are crucial for her current position, including customer engagement and service improvement.
Education and Expertise
Shiny Dsouza earned her Bachelor of Business Management from Mangalore University, where she studied Business, Management, Marketing, and Related Support Services from 2010 to 2013. Additionally, she completed her high school education at St. Charles High School from 1998 to 2010. She possesses expertise in conducting Root Cause Analysis (RCA) to improve customer service processes, which is essential for her role in customer success.
Skills and Proficiencies
Shiny Dsouza has developed a strong proficiency in Microsoft PowerPoint, enabling her to create impactful presentations for various stakeholders. She is also skilled in using Postman API, which aids in customer success operations. Her technical skills, combined with her experience in the Telecom and Cloud Communications sectors, enhance her ability to drive effective customer success strategies.