Shivangi Jadhav (Pmp, Psm I)
About Shivangi Jadhav (Pmp, Psm I)
Shivangi Jadhav is a Senior Technical Support Engineer at Kaleyra, with extensive experience in technical support and project management. She holds multiple degrees and certifications, and has worked with various companies across different countries, managing significant accounts and integration projects.
Current Role at Kaleyra
Shivangi Jadhav serves as a Senior Technical Support Engineer at Kaleyra, a position she has held since 2016. In this role, she is responsible for coordinating cross-functional teams and managing two major accounts in North America, which are among Redknee's top 10 customers. Her work involves analyzing network traces, tcpdumps, API calls, and responses to resolve encoding and performance-related issues. She is based in Los Angeles.
Previous Experience at Capital Group
Prior to her current role, Shivangi worked as a System Architect at Capital Group from 2014 to 2016 in Irvine, California. Her responsibilities included overseeing system architecture and ensuring the effectiveness of technical solutions within the organization.
Educational Background
Shivangi Jadhav has a diverse educational background. She earned her Executive MBA from Quantic School of Business and Technology in 2022. She also holds a Master of Science in Telecommunications & Software Engineering from Birla Institute of Technology and Science, Pilani, completed in 2008. Additionally, she obtained a Certificate in Project Management from the University of California, Los Angeles in 2014.
Certifications and Skills
Shivangi holds PMP and PSM I certifications, demonstrating her expertise in project management and Scrum methodologies. She possesses a strong understanding of various protocols, including SMPP, HTTP, FTP, TCP, SFTP, and TELNET. Her technical skills include hands-on experience with UNIX platforms, Oracle-SQL, and Shell scripting.
International Experience and Client Engagement
Shivangi has engaged with clients across multiple countries, including Botswana, Fiji, the UK, Brunei, and Canada, to carry out integration projects and manage escalations. Her experience includes working with customers from different business areas, particularly in the finance domain, where she supported batch jobs.