Valeria Ceschina
About Valeria Ceschina
Valeria Ceschina is an Operations Manager in Italy with extensive experience in customer care and project management. She has worked for notable companies such as Kaleyra and Ubiquity, and holds a Laurea Specialistica in Architettura from Politecnico di Milano.
Current Role at Kaleyra
Valeria Ceschina currently serves as the Operations Manager for Kaleyra in Italy. In this role, she has been responsible for overseeing operations since 2020. Her duties include leading a team that conducts real-time analysis and defines alert parameters to ensure service continuity for major banking and insurance clients in Italy. She also coordinates the creation of technical documentation for telecommunications operators and regulatory bodies.
Previous Experience at Kaleyra
Before her current position, Valeria worked at Kaleyra as a Senior Manager in Customer Care and Project Management from 2018 to 2020. During this time, she contributed to various initiatives aimed at improving customer service and operational efficiency within the organization.
Professional Background
Valeria has a diverse professional background, having worked in various roles across different organizations. She was employed at Ubiquity - trust forward as a Senior Manager in Customer Care and Project Management from 2011 to 2018. Prior to that, she worked at EVERKEM - S.R.L. as an Impiegata commerciale from 2007 to 2011. Her early career also included independent collaboration roles at Universidad de Guadalajara and Universidad Nacional Autónoma de México.
Education and Qualifications
Valeria studied at Politecnico di Milano, where she earned a Laurea Specialistica in Architettura e dell'Ingegneria edile from 1989 to 1999. She also completed a Master in Industrial Design at SPD Scuola Politecnica di Design in 1997. Earlier, she attended liceo Classico G. Carducci in Milano from 1984 to 1989.
Contributions to Customer Care
Valeria developed and implemented a centralized wiki system using Redmine to streamline customer care procedures and best practices. She conducts targeted statistical analyses to enhance the quality of mobile messaging services provided by Kaleyra, demonstrating her commitment to improving operational processes and service delivery.