Lauren Auerbach, Cspo, Csm
About Lauren Auerbach, Cspo, Csm
Lauren Auerbach is a Senior Enterprise Implementation Specialist at SingleOps in New York, with extensive experience in project management, strategic planning, and customer relationship management.
Title and Current Role
Lauren Auerbach currently serves as the Senior Enterprise Implementation Specialist at SingleOps, based in New York, New York, United States. She plays a crucial role in mentoring and coaching the implementation team, assisting in complex project planning and troubleshooting. Auerbach also provides critical feedback on process and product improvement, applying her superior product knowledge to enhance customer experiences.
Professional Background at SingleOps
Lauren Auerbach has a history of working with SingleOps, having previously held the role of Enterprise Implementation Specialist (Project Manager) from 2022 to 2023. In these roles, she has focused on enhancing customer satisfaction through superior product knowledge and providing feedback to improve processes. Her responsibilities also include overseeing complex implementations and delivering support to the implementation team.
Previous Roles and Industry Experience
Before joining SingleOps, Lauren Auerbach worked at Hornblower Group as a Business Operations Specialist (Project Manager) from 2021 to 2022. From 2011 to 2020, she held the position of Director of Operations at iEvents.com. Across these positions, she developed extensive expertise in strategic planning, stakeholder communication, customer relationship management, and project management.
Educational Background
Lauren Auerbach studied at Florida Atlantic University, where she earned a Bachelor's Degree in International Business. Additionally, she participated in a study-abroad program at Silla University, furthering her education in International Business.
Technical Skills and Expertise
Lauren Auerbach possesses expertise in a diverse tech stack, including Salesforce, Monday.com, Zendesk, SQL, Tableau, ChurnZero, Microsoft Office, Jira, Slack, ChiliPiper, and BaseCamp. She is skilled in process optimization, implementation, onboarding and training new team members, and performing presentations and demos to large groups. Additionally, she is adept at upselling, cross-selling, and conducting industry and trend analysis.