Sonya Wood
About Sonya Wood
Sonya Wood is a Customer Success Manager at SingleOps in Atlanta, Georgia, with over 15 years of experience in customer service and technical support.
Current Company
Sonya Wood is currently employed at SingleOps, located in Atlanta, Georgia, United States. She serves as the Customer Success Manager. Her role involves ensuring customer satisfaction, fostering customer loyalty, and enhancing the overall customer experience with SingleOps' products and services.
Previous Roles at NAVEX Global
Before joining SingleOps, Sonya Wood worked at NAVEX Global in several capacities. She served as a Customer Success Manager/TAM from 2021 to 2022, and as an Implementation Manager from 2017 to 2021, based in Norcross, Georgia. Earlier roles included Operations Supervisor from 2016 to 2017, and Customer Service Specialist from 2012 to 2016. Each of these roles contributed to her expansive experience in customer service, technical support, and leadership within the company.
Experience at The Network
Sonya Wood also gained significant experience working for The Network, which later became part of NAVEX Global. She was an Interview Specialist from 2009 to 2012 and a Customer Service Specialist from 2012 until 2016. Her time at The Network helped build a strong foundation in customer service and support, with opportunities to develop her skills in handling complex customer interactions and support scenarios.
Educational Background
Sonya Wood attended Georgia State University, where she studied Business Administration and Management, General, for one year from 1985 to 1986. Prior to that, she completed her high school education at Campbell High School, spanning from 1980 to 1985. Her formal education has played a role in shaping her career in business and management.
Professional Skills and Expertise
With over 15 years of professional experience, Sonya Wood excels in customer service, technical support, and call center leadership. She has expertise in SaaS implementation, covering CRM, OLT, LMS, and IRM systems. Certified in Governance, Risk, and Compliance (GRCP), she is proficient in automated data exchange (ADX) and Single Sign-On (SSO) technologies. Her skill set also includes software applications such as Salesforce, JIRA, Confluence, Gainsight, Slack, MS Teams, NICE, Netclaim, CM2, Suite, and EPIM. She specializes in customer relationship building, product retention, and software and soft skills training.