Aldo Leonel Méndez Reyes
About Aldo Leonel Méndez Reyes
Aldo Leonel Méndez Reyes is a Customer Success Specialist with experience in onboarding new accounts and managing customer retention. He has previously held roles at Amazon, Yaydoo, and Nielsen IBOPE, and he holds a technical degree in computer engineering.
Work at SkydropX
Aldo Leonel Méndez Reyes has been employed at SkydropX as a Customer Success Specialist since 2022. In this role, he is responsible for ensuring that new accounts are fully operational through onboarding sessions. He also manages customer retention and oversees subscription renewals for accounts that are nearing expiration. His focus on customer success contributes to the overall health of client relationships.
Previous Experience at Amazon
Before joining SkydropX, Aldo worked at Amazon as a Senior Catalog Specialist from 2016 to 2021. His tenure at Amazon lasted five years and took place in Ciudad de México, México. In this role, he likely developed skills in managing product listings and ensuring catalog accuracy, which are essential for e-commerce operations.
Education and Expertise
Aldo studied at the Colegio Nacional de Educación Profesional Técnica (Conalep) from 2010 to 2013, where he pursued a degree in Tecnología/Técnico de Ingeniería Informática. He achieved the qualification of Técnico en Informática. This educational background provided him with foundational knowledge in information technology, which supports his current role in customer success.
Career at Yaydoo
Aldo worked at Yaydoo as a Customer Success Specialist for 11 months, from 2021 to 2022. During this time, he focused on enhancing customer satisfaction and managing client accounts, further developing his skills in customer relationship management.
Role at Nielsen IBOPE
Prior to his time at Yaydoo, Aldo was employed at Nielsen IBOPE as an Analista de Datos from 2013 to 2016. In this role, he worked for three years in Ciudad de México, México, where he likely engaged in data analysis, contributing to insights that informed business strategies.