SkydropX
SkydropX, headquartered in Monterrey, Mexico, is a leading logistics software company offering comprehensive shipping solutions, including dynamic shipping calculators, order synchronization, and advanced tracking features, serving over 100,000 companies in Latin America.
Company History
SkydropX, formerly known as Skydropx, INC, and Skydrop, was featured on the cover of the February 2020 edition of Forbes as one of the 30 promises of companies in Mexico. The company raised a Series A financing of $20M USD from new investors, including 645 Ventures and Base 10, to support its expansion in Latin America.
Industry and Sub-industry
SkydropX operates within the B2B sector, specifically in the Supply Chain and Logistics sub-industry. The company supports businesses by optimizing shipment processes, and is recognized as the #1 logistics software company in Mexico. Their services have earned acclaim for their impact on shipment tracking and logistics management.
Services
SkydropX provides a comprehensive suite of logistics services including a dynamic shipping calculator for detecting overweight and calculating prices for extended zones. The platform enables synchronization of orders, batch guide generation, and management of shipping history. It centralizes shipping support, ensures packages are protected, and automates shipment tracking and notifications. Additionally, it allows businesses to create and customize their own shipment tracking pages.
Technology and Tools
SkydropX offers an API for platform integration, centralizing and controlling shipments from a single site. They provide smart tracking from one site and enable automatic notifications via WhatsApp or email. Their technology monitors and analyzes shipment information, and users can create customized tracking pages to enhance brand visibility and sales.
Customer Relations and Support
SkydropX is recognized for its excellent customer service by Zendesk. They provide access to technical support at all times and keep customers consistently informed about their shipments. 80% of logistical problems can be resolved quickly when addressed promptly, and SkydropX’s system includes multiple notification channels to ensure this.