Daniela Rodriguez
About Daniela Rodriguez
Daniela Rodriguez is an Operaciones Jr at Skydropx LATAM, where she has worked since 2022. Previously, she held customer service roles at Sutherland and Morado, and she has a background in human resources and bilingual training from Servicio Nacional de Aprendizaje (SENA).
Work at SkydropX
Daniela Rodriguez has been employed at SkydropX LATAM as an Operaciones Jr since 2022. In this role, she contributes to operational processes and supports the team in achieving organizational goals. Her responsibilities include assisting new team members with onboarding, ensuring they integrate smoothly into the campaign. This position allows her to leverage her previous experience in customer service and human resources.
Previous Experience at Sutherland
Prior to her current role, Daniela worked at Sutherland from 2019 to 2022. She held the position of Representante del servicio de atención al cliente for three years in Bogotá, where she implemented action plans to enhance performance metrics and manage key performance indicators (KPIs). Additionally, she worked for six months as Auxiliar de gestión de recursos humanos in 2019, gaining valuable insights into human resource management.
Experience at Morado
In 2022, Daniela Rodriguez briefly worked at Morado as a Representante del servicio de atención al cliente for three months. This role further developed her customer service skills and provided her with additional experience in handling customer interactions in a fast-paced environment.
Education and Expertise
Daniela studied at Servicio Nacional de Aprendizaje (SENA) from 2018 to 2019, where she achieved a Técnico bilingüe in BPO. This educational background equipped her with essential skills in bilingual communication and business process outsourcing, which she applies in her professional roles.
Communication Skills and Team Collaboration
Daniela possesses strong assertive communication skills, which enhance her ability to collaborate effectively with team members and engage with customers. Her focus on clear communication contributes to improved team dynamics and customer satisfaction.