Riley Adair
About Riley Adair
Riley Adair is a Help Desk Technician at 100 Thieves in Culver City, California, with a background in IT support and a Bachelor's degree in Computer/Information Technology from California State University, Northridge.
Current Role at 100 Thieves
Riley Adair currently works as a Help Desk Technician at 100 Thieves in Culver City, California, United States. In this role, Riley implemented a new ticketing system that successfully reduced response time by 20%. This initiative demonstrated Riley's ability to enhance operational efficiency and support the growing needs of the organization.
Past Experience at IMAX
Riley Adair worked at IMAX as a Help Desk Technician from 2018 to 2021, serving in the Greater Los Angeles Area. Prior to that, Riley held the position of Help Desk Intern in 2018 for 7 months. During Riley's tenure at IMAX, a training program was developed for new hires, which continues to be utilized today. This experience highlighted Riley's dedication to improving team competencies and onboarding processes.
Roles at CSUN University Student Union
Before joining IMAX, Riley Adair worked at CSUN University Student Union in multiple capacities. From 2017 to 2018, Riley served as an Administrative Support Assistant for 9 months, and from 2016 to 2017, Riley worked as a Computer Laboratory Technician for 11 months. These roles were both based in the Greater Los Angeles Area and provided Riley with foundational experience in administrative support and technical assistance.
Educational Background
Riley Adair studied at California State University, Northridge, where Riley earned a Bachelor's degree in Computer/Information Technology. The academic journey at CSUN spanned from 2012 to 2019, providing Riley with a strong educational foundation in the field.
Certifications and Volunteer Work
Riley Adair holds certifications in CompTIA A+ and Network+, highlighting a strong commitment to professional development in IT. Additionally, Riley volunteers as a mentor for aspiring IT professionals through a local community program, showcasing a dedication to giving back and supporting the next generation of tech talent.
Workshops and Conferences
Riley Adair presented a workshop on 'Effective IT Support in High-Stress Environments' at a regional tech conference. This presentation underscored Riley's expertise and ability to share valuable insights with peers in the IT community.