[24]7.ai
[24]7.ai offers a comprehensive CX platform powered by AI, providing solutions for managing human and bot interactions across various channels, along with a range of professional services and industry-specific solutions.
Services
[24]7.ai offers a range of customer experience (CX) solutions designed to manage human and bot interactions across various channels, both digital and voice. The company provides conversation automation, an omnichannel contact center platform, workforce engagement, campaign management, and conversation insights through its [24]7 Engagement Cloud powered by [24]7 Lumos AI. Their services include CX as a Service (CXaaS) which combines top-rated agents, AI technology, and operational expertise. Additionally, [24]7.ai offers Agent Services including business process outsourcing (BPO) for chat, messaging, voice, and email interactions, as well as analytics, professional, and learning services.
Products
[24]7.ai provides various AI-powered applications such as [24]7 AI Virtual Agent (AIVA), [24]7 Assist, [24]7 Target, and [24]7 Conversation Insights to enhance customer interactions. The [24]7 Engagement Cloud is an overarching CX platform that harnesses the power of [24]7 Lumos AI. Their unique CCaaS platform leverages extensive contact center management expertise, and they offer a conversational AI platform capable of predicting consumer intent to provide frictionless interactions.
Industries Served
[24]7.ai serves a diverse range of industries, including Consumer Packaged Goods, Education, Financial Services, Healthcare, Insurance, Retail, Telecom, Travel & Hospitality, and Utilities. The company designs and implements tailored solutions for each sector to maximize their unique customer interaction needs, enhancing both customer and agent experiences.
Compliance and Certifications
[24]7.ai emphasizes a significant focus on compliance and is certified under numerous strict regulations to meet high standards. This compliance ensures that their services are reliable and secure, maintaining customer confidence and trust across all industries they serve.
Awards and Recognition
[24]7.ai has been recognized for its technology and contributions to the industry. Notably, the company received the 2023 Future of Work Agent Experience Award, reflecting its commitment to innovation and excellence in enhancing customer and agent interactions with AI technology.