Ajay Goel, Pmp
About Ajay Goel, Pmp
Ajay Goel is the Director of Sales Engineering and Account Management at 3CLogic, where he has worked since 2015. He has a strong background in telecommunications and engineering, holding multiple roles at 3CLogic and previously working in various capacities in the field.
Current Role at 3CLogic
Ajay Goel serves as the Director of Sales Engineering and Account Management at 3CLogic - Cloud Contact Center Solutions. He has held this position since 2015, contributing to the company's growth and customer success for nine years. In this role, he is responsible for overseeing sales engineering initiatives and managing account relationships, ensuring that client needs are met effectively.
Previous Experience at 3CLogic
Ajay Goel has an extensive history with 3CLogic, having worked in various capacities. He started as a Senior Sales Engineer from 2008 to 2010, followed by a role as Sales Account Manager from 2010 to 2013. He also served as a Customer Advocacy Manager for 11 months in 2014 and as a Systems Engineer from 2007 to 2008. His experience at 3CLogic has equipped him with a comprehensive understanding of the company's operations and customer engagement strategies.
Education and Expertise
Ajay Goel holds a Master’s Degree in Telecommunications Business Management from the University of Maryland - Robert H. Smith School of Business, which he completed from 2006 to 2007. He also earned a Bachelor’s Degree in Electronics & Telecommunications Engineering from Savitribai Phule Pune University, studying from 2001 to 2005. His educational background provides a solid foundation for his expertise in sales engineering and account management.
Mentoring and Team Development
In his current role, Ajay Goel actively mentors and trains new team members, including Sales Engineers and Account Management Specialists. He focuses on fostering their professional development within the company, ensuring that they are well-equipped to contribute to the organization's success.
Service Delivery Process Development
Ajay Goel has developed and maintained a comprehensive Service Delivery process that encompasses PreSale Requirement Gathering, Implementation, and Training. This process ensures a seamless transition to Account Management, which is critical for achieving customer success. He also created a multi-customer Service Delivery roadmap, effectively communicating updates to the management team.