Jaikaran Dhillon
About Jaikaran Dhillon
Jaikaran Dhillon is a Project Manager and Sales Engineer at 3CLogic, where he has worked since 2014. He trains new hires, assists with onboarding documentation, and collaborates with the development team on software testing.
Work at 3CLogic
Jaikaran Dhillon has been employed at 3CLogic, a provider of cloud contact center solutions, since 2014. In his role as Project Manager and Sales Engineer, he is responsible for overseeing the delivery process for custom development work. He collaborates closely with the Development team to test new software versions and report test results. Additionally, Dhillon trains and educates new hires on the company's Implementation Cycle and software features, ensuring that team members are well-versed in operational protocols.
Previous Experience at MainStreet Bank
Before joining 3CLogic, Jaikaran Dhillon worked at MainStreet Bank as a Customer Service Representative from 2013 to 2014. During his tenure at the bank, he gained valuable experience in customer service, which has contributed to his skills in client interaction and support.
Education and Expertise
Jaikaran Dhillon holds an Associate's degree in General Studies from Northern Virginia Community College. He furthered his education at Virginia Polytechnic Institute and State University, where he earned a Bachelor's degree in Business Information Technology from 2010 to 2012. His educational background provides a foundation for his expertise in project management and sales engineering.
Responsibilities and Contributions
In his current role, Jaikaran Dhillon assists with the creation and maintenance of all onboarding documents. He is involved in gathering and drafting specifications for custom solutions, which include both business and technical requirements. Additionally, he sells targeted professional services aimed at sustaining implementation efforts and maximizing client retention rates.