Navya Pandiri
About Navya Pandiri
Navya Pandiri serves as the Senior Vice President of Product Development at 3CLogic, where she leads a global team in defining product strategy and enhancing customer experiences through innovative technologies. She holds degrees in Electronics & Communications Engineering and Telecommunications Engineering, and has over 15 years of experience in the CCaaS and customer service sectors.
Work at 3CLogic
Navya Pandiri has been serving as the Senior Vice President of Product Development at 3CLogic since 2022. In this role, she leads a global team of product managers, engineers, and designers to define the product vision, strategy, and roadmap. Her focus is on transforming customer experiences and driving revenue growth through the implementation of conversational AI, IVRs, and web services. Prior to her current position, she held several roles at 3CLogic, including Vice President of Product Management and Director of Product Management, contributing to the company's growth and product strategy.
Education and Expertise
Navya Pandiri holds a Bachelor of Technology degree in Electronics & Communications Engineering from Jawaharlal Nehru Technological University. She furthered her education with a Master of Science in Telecommunications Engineering from the University of Nebraska-Lincoln. Additionally, she completed an Executive Product Management program at the University of California, Berkeley. With 15 years of expertise in CCaaS and Customer Service, she is proficient in various areas including SaaS, customer experience, and CRM integrations.
Background
Navya Pandiri began her career as a Telecom Engineer at TD Ameritrade from 2007 to 2009. She then transitioned to Sirius Computer Solutions as a Network Engineer for a brief period in 2009. Following this, she joined 3CLogic, where she worked in various capacities from 2009 to 2023, including Manager of Customer Support and Service Delivery, Director of Product Management, and Vice President of Product Management. Her extensive experience at 3CLogic has shaped her current leadership role in product development.
Achievements
Throughout her career, Navya Pandiri has successfully integrated CCaaS products with major CRM platforms such as Salesforce, ServiceNow, SAP, and Microsoft Dynamics CRM, enhancing omni-channel customer interactions. She has a proven track record of simplifying complex system integrations involving legacy telephony systems like Cisco and Avaya. Additionally, she is an active speaker at industry events, including Knowledge24, sharing her insights and expertise in the field.