Rachel Brown
About Rachel Brown
Rachel Brown serves as the Senior Customer Success Manager at 3CLogic, where she focuses on aligning customer goals with service adoption. With extensive experience in sales and account management, she has generated significant revenue and built strong relationships with key decision-makers across various industries.
Current Role at 3CLogic
Rachel Brown serves as a Senior Customer Success Manager at 3CLogic, a position she has held since 2021. In this role, she focuses on aligning with customers' key performance indicators (KPIs) and expected outcomes to ensure successful adoption of services. Additionally, she has been recognized as an AI & Speech Analytics Subject Matter Expert since 2020. Her responsibilities include executing revenue-related negotiations and renewals with stakeholders, contributing to customer satisfaction and retention.
Previous Experience in Customer Success and Sales
Prior to her current role, Rachel worked at 3CLogic as a Senior Account Executive from 2019 to 2021. She also held the position of Regional Sales Manager at GEP Worldwide from 2017 to 2019, where she focused on procurement S2P technologies. Rachel's experience includes working as an Account Executive at Unitrends from 2014 to 2016 and at Quintiq, a Dassault Systèmes company, from 2016 to 2017. She began her career as an Account Executive at the Advertising Specialty Institute from 2008 to 2014.
Educational Background
Rachel Brown earned her Bachelor's degree in Mass Communication/Media Studies from Shippensburg University of Pennsylvania, where she studied from 2001 to 2005. This educational background has equipped her with skills that complement her professional roles in customer success and sales.
Revenue Generation and Customer Relationships
In her recent roles, Rachel has generated $800,000 in revenue from top-rated organizations across various industries, including retail, hospitality, higher education, automotive, and media. She is known for her ability to develop relationships with key business decision-makers, which drives customer satisfaction and retention. Her strong focus on understanding customer needs has been instrumental in her success.
Skills and Expertise
Rachel possesses exceptional skills in conflict resolution and has the ability to learn complex technological information quickly. Her expertise in customer success management and sales has been enhanced by her experience across multiple industries and roles, enabling her to effectively address customer needs and foster long-term relationships.