Sijo Joseph
About Sijo Joseph
Sijo Joseph is a Senior Technical Account Manager at 3CLogic, with a background in customer experience and account management. He has worked in various roles across multiple industries, including IT and telecommunications, and values learning from diverse career experiences.
Current Role at 3CLogic
Sijo Joseph currently serves as a Senior Technical Account Manager at 3CLogic, a position he has held since 2021. In this role, he is responsible for managing technical accounts and ensuring customer satisfaction through effective communication and support. His experience in this capacity builds on his previous role as Customer Experience Manager at the same company from 2019 to 2021, where he focused on enhancing customer interactions and service delivery.
Previous Experience at POSist Technologies
Before joining 3CLogic, Sijo Joseph worked at POSist Technologies Pvt. Ltd. as a Key Account Manager from 2017 to 2019. He was responsible for managing key client relationships and ensuring their needs were met. Prior to this role, he was a Member of Customer Success at the same company from 2015 to 2016, where he contributed to improving customer satisfaction and retention.
Education and Academic Background
Sijo Joseph studied at St Vincent College of Engineering and Technology, where he earned a Bachelor of Engineering (B.E.) degree in Computers from 2006 to 2010. His foundational education was completed at Assisi Convent School, where he studied from 1990 to 2006. This academic background provided him with the technical knowledge necessary for his career in the IT and telecommunications sectors.
Career Development at Tech Mahindra
Sijo Joseph began his professional career at Tech Mahindra, where he worked as an OR-Flow Developer/Designer from 2010 to 2012. In this role, he developed skills in software design and development, contributing to his overall expertise in technology and customer service.
Professional Interests and Values
Sijo Joseph values learning from life and career experiences as essential for understanding business dynamics. He has a diverse interest in industries such as IT, Telecom, SAAS, and Biotechnology, which reflects his aim for a comprehensive understanding of entrepreneurship. He believes that startups provide an optimal environment for on-the-job training in entrepreneurship, allowing for practical learning and innovation.