8Flow.ai
8Flow.ai is a software development company founded in 2022, based in Palo Alto, California, with a focus on empowering enterprise operations teams through AI and automation. The company specializes in customer support, workflow automation, and machine learning, offering solutions that enhance efficiency by eliminating repetitive tasks for support agents.
Company Overview
8Flow.ai operates within the Software Development industry, focusing on enhancing enterprise operations through AI and automation. Founded in 2022, the company is classified as a very small business with a team size of 10. The headquarters is located in Palo Alto, California, while the company also has a presence in Los Angeles, California.
Specialties
8Flow.ai specializes in several key areas including Customer Support, Workflow Automation, Artificial Intelligence, Machine Learning, and Task Mining. The company aims to empower enterprise teams by integrating these technologies to streamline operations and improve overall efficiency.
Solutions Offered
The company provides a solution designed to eliminate repetitive tasks for support agents by learning their workflows. This includes features such as autopaste functionality across different tabs, one-click automation for repetitive tasks, and insights into agent workflows. The solutions also focus on improving backlog prioritization for product roadmaps and reducing manual navigation across applications.
Integration and Performance Analysis
8Flow.ai supports integration with major platforms such as Zendesk, Salesforce, and ServiceNow. The company offers tools for diagnosing page load times and system performance, along with real-time latency identification. Additionally, it benchmarks supplier SLAs to enhance performance analysis and provides solutions to upskill bottom performers, thereby reducing training time.
Funding and Growth
8Flow.ai has raised $6.6 million to further its mission of automating customer support workflows. The funding aims to enhance the company's capabilities in measuring repetitive work to identify high ROI automations and integrations, ultimately supporting enterprise-grade workflow autonomy solutions.