Josh Russ
About Josh Russ
Josh Russ is the Co-founder and COO of 8Flow.ai, with a background in product strategy and customer operations at ServiceNow and SkyGiraffe. He has extensive experience in building enterprise workflow products and has held various leadership roles throughout his career.
Current Role at 8Flow.ai
Josh Russ serves as the Co-founder and COO of 8Flow.ai, a position he has held since 2022. In this role, he is responsible for overseeing the company's operations and strategic direction. His leadership focuses on driving innovation and enhancing operational efficiency within the organization. Based in Los Angeles, California, he plays a key role in shaping the company's vision and executing its business strategies.
Previous Experience at ServiceNow
Josh Russ has extensive experience at ServiceNow, where he worked from 2017 to 2022. He held various positions, including Director of Product Strategy - Platform, Senior Manager - Platform, and Product Manager - Platform. During his tenure, he transformed strategies for ServiceNow's top accounts, concentrating on mobile solutions, AI virtual agents, analytics, and employee experiences. His contributions significantly impacted the company's product offerings and customer engagement.
Background at SkyGiraffe
Before joining ServiceNow, Josh Russ worked at SkyGiraffe, where he was the Head of Customer Operations from 2015 to 2017. He was the first business hire and initially served as Chief of Staff to the CEO. In this capacity, he managed all customer operations, which included marketing, sales, success, and support. His role was pivotal in the company's growth and eventual acquisition by ServiceNow.
Educational Background
Josh Russ earned a Bachelor of Arts (BA) in Philosophy from the University of California, Davis, where he studied from 2009 to 2013. His educational background also includes attending Milken Community High School from 2005 to 2009. His studies have equipped him with critical thinking and analytical skills that have been beneficial throughout his career.
Career Development and Skills
Josh Russ has developed a strong skill set in building enterprise workflow products and has experience in various functional areas, including mobile technology, AI virtual agents, UX analytics, and employee experience. His diverse roles have provided him with a comprehensive understanding of product strategy and customer operations, making him a valuable asset in the tech industry.