Acquire
Acquire is a customer support platform that offers solutions for remote customer service, integrating multiple communication channels and optimizing team efficiency through advanced workflows.
Services
Acquire provides an all-in-one customer support platform designed to enhance remote customer service operations. The platform connects directly with customers anytime and anywhere, supporting voice and video calling for face-to-face interactions. Features include a unified agent view to consolidate digital support channels, email management through a workflow engine, and call deflection to manage communications efficiently. Acquire's platform aims to streamline customer service team efficiency through optimized workflows.
Platform Features
Acquire's customer support platform includes several key features such as unified agent views that combine all digital support channels to improve both agent and customer experiences. The platform also supports voice and video calling for direct, face-to-face communications. Additionally, the email management system uses a powerful workflow engine to route and prioritize emails across teams. The platform implements call deflection to handle communications more efficiently, helping to optimize overall team performance.
Resources and Events
Acquire supports its users through a comprehensive library of resources, including guides, eBooks, and factsheets. The company also hosts industry-leading webinars and events to keep their clientele informed about the latest trends and strategies in customer support. The Acquire blog offers insights, trends, tips, and tricks geared toward improving customer service. These resources aim to provide valuable information to help teams stay updated and effective.
Developer Resources
Acquire offers extensive API documentation designed for developers who need to integrate third-party tools with the Acquire platform. This includes detailed guidelines on how to build custom workflows, extend platform capabilities, and troubleshoot common issues. These resources aim to support developers in making the most out of the Acquire system’s functionalities.
Free Trial and Demo Booking
Acquire offers prospective users the opportunity to explore its platform through a free trial. During this period, users can experience the platform's features and assess its utility for their customer support needs. Additionally, Acquire provides options to book a demo, where potential clients can see the platform in action and ask specific questions to better understand its capabilities.