Kristen Morrow
About Kristen Morrow
Kristen Morrow is the Chargebacks Team Lead at ActBlue, with extensive experience in nonprofit organizations and government-related work.
Chargebacks Team Lead at ActBlue
Kristen Morrow has been serving as the Chargebacks Team Lead at ActBlue since 2019. In her role, she oversees the chargebacks department, managing financial disputes and fraud prevention in the Greater Boston Area. Her responsibilities include coordinating with team members to resolve issues efficiently, ensuring compliance with financial regulations, and improving the overall effectiveness of the chargebacks process.
Previous Role at ActBlue
Before becoming the Chargebacks Team Lead, Kristen worked as a Chargeback Analyst at ActBlue from 2016 to 2019. During her tenure, she focused on analyzing payment disputes, identifying fraudulent transactions, and supporting the financial health of the organization. Her analytical skills contributed to more effective and streamlined processes within the department.
Career at Virginia Sexual and Domestic Violence Action Alliance
From 2011 to 2014, Kristen Morrow served as an Empowerment Evaluator at the Virginia Sexual and Domestic Violence Action Alliance in Richmond, VA. In this role, she was responsible for assessing and improving the organization’s programs, emphasizing crisis intervention and facilitation. Her work aimed to enhance support services for survivors of sexual and domestic violence.
Educational Background in Sociology and Psychology
Kristen holds a Master of Science in Sociology from Virginia Commonwealth University, earned in 2009, and a Bachelor of Science in Psychology from the same institution, completed in 2008. Her academic background laid the foundation for her expertise in crisis intervention, nonprofit organizations, and government-related work. These qualifications have significantly contributed to her professional capabilities in the political organization industry.
Early Career and Teaching Experience
Kristen's early career includes a role as a Data and Outcomes Manager at Volunteer Families from 2010 to 2011 and a position as a Professor of Sociology at John Tyler Community College for 11 months during the same period. These roles provided her with valuable experience in data management, outcome evaluation, and academic instruction, further developing her skills in research and analysis.