Leslie Kavasch
About Leslie Kavasch
Leslie Kavasch is a Donor Support Associate at ActBlue with over 8 years of experience in customer-facing roles, particularly in the fintech industry.
Title
Leslie Kavasch holds the position of Donor Support Associate at ActBlue, a role commenced in 2022.
Professional Experience at ActBlue
Leslie Kavasch is currently working remotely as a Donor Support Associate at ActBlue since 2022. In this role, Leslie provides assistance to donors, managing their inquiries and ensuring they have a seamless experience.
Previous Roles in Customer Support and Success
Leslie has extensive experience in customer support and success across several prominent companies. This includes roles at Coinbase as a Customer Support Specialist in 2022, at NorthOne as a Customer Care Specialist from 2021 to 2022, at Azlo as a Customer Success Agent from 2020 to 2021, and at Cross River as a Customer Support Specialist from 2020 to 2021. Each of these positions contributed to Leslie's proficiency in managing customer inquiries, providing product support, and handling escalations.
Earlier Career in Customer Service
Prior to entering the fintech industry, Leslie worked in various customer-facing roles. This included positions at MilkRun as a Customer Success Manager from 2019 to 2020, at the Oregon Department of Human Services as a Home Care Worker from 2018 to 2019, and at Nightchannels.com as an Operations Manager from 2016 to 2019. Leslie also gained hands-on experience as a Personal Shopper for Instacart from 2015 to 2019.
Educational Background
Leslie Kavasch studied Graphic Design and obtained a Bachelor's degree from California State University-Monterey Bay between 2010 and 2014. During this period, Leslie also served as a Graphic Design Intern at CSU Monterey Bay and Whitson Engineers. Leslie briefly attended the Rhode Island School of Design in 2014 and completed a year at Monterey Peninsula College from 2013 to 2014.
Expertise and Technical Skills
With over 8 years of customer-facing experience, particularly in fintech, Leslie is skilled in KYC processes and acts as a liaison between customer success and product teams using JIRA for escalations and bug reporting. Leslie is adept at using customer service platforms like Intercom, ZenDesk, HelpScout, and Salesforce, and is proficient in database and analytics software such as Airtable, Looker, Monday, and Mixpanel.